Return & Refund Policy – Cotton Cub

Last Updated: July 2026

At Cotton Cub, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may return eligible items within 30 days of receiving your order.

To qualify for a return:

• The item must be unused, unworn, and in its original condition.

• All original tags, labels, and packaging must be intact.

• Proof of purchase or order confirmation is required.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned unless they are faulty or incorrect:

• Personalized or custom-made items.

• Gift cards.

• Clearance or final sale items.

• Items that have been used, washed, or damaged after delivery.

• Products returned without original packaging or tags.

Faulty or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us process your request quickly, please include:

• Your order number.

• Clear photos of the product.

• Photos of the packaging (if applicable).

If approved, we will offer a replacement, exchange, or full refund at no additional cost.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved:

• Refunds will be issued to your original payment method.

• Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a faulty product.

Exchanges

We only replace items that are:

• Defective.

• Damaged during delivery.

• Incorrectly supplied.

If you require a different size or colour, please contact our customer support team before returning your item.

Return Shipping

• If the return is due to our mistake (wrong, damaged, or faulty item), Cotton Cub will cover the return shipping costs.

• For all other returns, the customer is responsible for the return postage unless otherwise stated.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.

Order Cancellation

Orders may be cancelled before they have been dispatched.

Once an order has been shipped, it cannot be cancelled and must follow the return process after delivery.

Consumer Rights

Nothing in this Return & Refund Policy affects your statutory rights under applicable consumer protection laws in the United Kingdom.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Cotton Cub

Email: danyal34350@gmail.com